Shipping & Refund Policy

📦 Domestic & International Shipping

We’re happy to send your KeepMe.store order your way, whether you’re shopping from Canada or a little farther away!

Shipping rates are calculated at checkout based on your location and the weight of your order.

Once your order has shipped, you’ll receive a tracking number by email so you can keep an eye on its journey.

Estimated shipping times:

• 🇨🇦 Canada: 3–7 business days
• 🌎 International: 2–6 weeks, depending on the destination

Please keep in mind that these are estimates and shipping times can vary, especially during busy seasons, holidays, or when packages are held by customs.

💌 Lost, Delayed, or Missing Packages

Once your order has been handed over to the shipping carrier, it’s on its way to you and delivery times are largely outside of our control.

If your package seems to be taking a little longer than expected, don’t worry! We recommend:

1. Checking your tracking information for the latest update.
2. Contacting your local post office or shipping carrier for more information.
3. Reaching out to us at keepme.ca@gmail.com if you’re still having trouble. We’ll do our best to help you figure out what’s going on.

While we carefully package every order and put lots of love into preparing it, KeepMe.store cannot guarantee or be responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.

 

💕 Refunds & Exchanges

We want you to love your KeepMe.store order!

At this time, we do not accept returns or exchanges for change of mind or preference.

However, if your order arrives damaged, broken, defective, or incorrect, please reach out to us as soon as possible so we can make it right.

Please email keepme.ca@gmail.com with:

• Your name
• Your order number
• A brief description of the issue
• A clear photo of the item as you received it

Please keep the item and its original packaging until we’ve had a chance to review the issue.

We’ll take a look and get back to you with the next steps. 💌

Nothing in this policy is intended to limit any rights or remedies you may have under applicable Canadian or Alberta consumer protection laws.

💌 Questions?

We’re always happy to help!

If you have any questions about shipping, your order, or our refund policy, send us an email at:

keepme.ca@gmail.com

We’ll do our best to get back to you as soon as we can.

Thank you for supporting KeepMe.store! 🤍